FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@speraslight.com.

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  • Buyer's Guide

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Speras provide 1-year free repair within 1 year from the purchase date for our flashlight and 1- year free exchange within 1 year for our battery, charger and other accessires.
We will send you the product within 1-5 working days. When we send, we will give you the tracking No. and you could use the tracking No. check through our website or the shippment official website.
Usually you will receive the goods about 7 working days --15 working days.
Please do the troubleshooting as the following:
1. Check whether the insulation sheet is removed
2. Charge first, eliminate the situation that can not be charged
3. Test with the same type or compatible battery
4. The middle charge can be directly plugged in to see if the flashlight can be lit. It can be illuminated to indicate that most of the cases are battery problems. If it is not lit, it is a circuit/switch problem."
5. Please use the screwdriver to screw tightly the lock piece on the tail cap.
6. Follow the instructions to unlock
7. Wipe clean with alcohol or wipe with a dry cloth"
8. Please make sure all the connection parts have been screwed tightly, especially the flashlight body and flashlight end.
9. If could not solve it, please directly contact SPERAS team by email (info@speraslight.com) to ask for help. We will reply you in a very fast time.

Order

Thanks for purchasing from the Speras Store! Once the order was placed successfully. Our website will automatically send out the confirmation email to the address specified in the order.

If you haven't received the order confirmation email, here are a few steps you can take:
* Check Spam/Junk Folder: Sometimes, emails can end up in these folders.
* Verify Email Address: Ensure that you entered the correct email address when placing your order.
* Wait a Bit Longer: It might take some time for the email to be sent, especially if the website is experiencing high traffic.
* Contact Customer Support: You can contact SPERAS Team by email or by whatapp. We will reply you asap.
Thank you so much for placing an order during the flash sale! SPERAS Team is very responsive via WhatsApp, which is great for making quick changes.
Order can be cancelled before it ships out. If you have an account with SPERAS, you can cancel it by yourself in your account. If you placed the order as guest, please contact our SPERAS team with your order number and the reason, we will take care of you; Once the order has been shipped, it is not allowed to cancel. But if you really need help, contact SPERAS will be a good way
To track your order, follow these steps:
* Enter your account to check the tracking No. and check the tracking State on our official webite: https://sperasflashlight.com/pages/track-your-package
* Send an message to SPERAS Flash Light via Whatsapp or email. We will reply you the state of your order.
If your SPERAS order hasn't arrived, here are some possible reasons:

* Delayed Delivery: The package might still be on its way due to the remote location or other logistical factors. In this case, a bit more patience might be needed.
* Lost Package: The package may have been lost due to an issue with the shipping carrier or forwarder.
* Stolen Package: The package may have been delivered but stolen from your doorstep.

In any of these situations, it's best to contact SPERAS customer service to report the issue and seek assistance. We can help track the package or provide a solution if it's lost or stolen.
If your product is missing parts, here’s how to address the issue:

* Check the Packaging: Ensure that the missing parts aren’t still in the packaging, sometimes they can be overlooked.
* Review the Product Manual: Double-check the product manual or packaging list to confirm that the parts are indeed missing.
* Contact SPERAS Customer Service: Reach out to SPERAS via WhatsApp or email. Provide your order number, the product details, and specify which parts are missing.
* Include Photos: If possible, include photos of the product and the packaging in your message to help illustrate the issue.
Contact SPERAS Team regarding the backorder with the following details:

Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) on Backorder: [List of Items]

SPERAS will reply you asap.

Buyer's Guide

To get a discount code for SPERAS, here are some strategies you can try:

* Sign Up for the Newsletter: Speras Flash light Team offers a discount code when you sign up for their newsletter or create an account. Check the SPERAS website for any sign-up offers.
* Follow SPERAS on Social Media: Follow SPERAS on platforms like Instagram, Facebook, or Twitter. We often post promotions, flash sales, and discount codes on these social media channels. You can see SPERAS social link on our this website.
* Check the Blog of SPERAS Website: Look for any banners or pop-ups on the SPERAS website that might offer discount codes for first-time purchases or special promotions.
* Holiday Sales and Events: Keep an eye out for major shopping events like Black Friday, Cyber Monday, or seasonal sales. SPERAS may offer discount codes during these times.
* Contact Customer Service: Sometimes, simply reaching out to customer service and asking about any available discounts or upcoming promotions can be effective.
Using a coupon during your purchase at SPERAS (or most online stores) is usually straightforward. Here's how you can do it:

* Add Items to Your Cart: Browse the SPERAS website and add the items you want to purchase to your shopping cart.
* Proceed to Checkout: Once you’ve added everything to your cart, click on the cart icon or the "Checkout" button.
* Enter the Coupon Code: During the checkout process, you’ll typically see a field labeled "Coupon Code," "Discount Code," or something similar.
Enter your coupon code exactly as it appears (case-sensitive), and then click "Apply" or a similar button.
* Verify the Discount: After applying the coupon, the total amount should update to reflect the discount. Make sure the discount has been correctly applied to your order.
* Complete the Purchase: Once the discount is applied, you can proceed with the payment and complete your purchase.

Some important Tips as below:
* Expiration Date: Ensure the coupon code hasn’t expired.
* Minimum Purchase Requirement: Some coupons may require a minimum purchase amount.
* Exclusions: Certain items might be excluded from coupon discounts, so double-check the terms.

If you encounter any issues while applying the coupon, it’s best to contact SPERAS customer service for assistance.
* Contact by email: info@speraslight.com | sales@sperasflashlights | info@sperasflashlight.com
* Contact by whatsapp: the whatsapp of Speras Flash Light Team is 0086 17688756138
* Contact by Skype: the skype: glorialed1314
If you've reached out to SPERAS by email and haven't received a reply, here are a few steps you can take:

* Check Your Spam/Junk Folder: Sometimes emails can end up in these folders.
* Send a Follow-up Email: It's possible your initial email was missed. Send a polite follow-up email, referencing your previous message.
* Use WhatsApp for Faster Response: Since you prefer WhatsApp for quick communication, you can send a message there to notify them about your email and request a response.
* Visit our Website: Look for additional contact options, such as live chat or a contact form, which might get a quicker response.
* Consider Time Zones: Keep in mind that there might be a time zone difference affecting response times, especially if you're contacting their team based in Shenzhen, China.
* Contact via Whatsapp or make a phone Call.
Unable to find satisfactory answers ? Contact Support